We started CozumMerkezi with one question: "Why should a Turkish brand pay hundreds of thousands of liras to American software for a customer support platform that speaks their language, works in their time zone, and complies with their laws?" We couldn't find an answer. So we built our own.
Our founder spent years building customer support infrastructures at various companies. Tried three foreign platforms, found the same issues in all three: software that didn't understand Turkey's specific needs, GDPR-incompatible data flows, hours-long foreign support queues, and lira costs that multiplied every year. One morning, he decided: "Let's build our own lighthouse."
This project started around a kitchen table in 2025. In 2026, here we are — a platform managing multi-channel customer support for Turkish brands of all sizes, from a single lighthouse.
We're not a support platform — we're customer-loyalty insurance. We design every feature by asking: "Does this save the customer from getting lost?"
Our software is written in Turkey. Your data stays in Turkey. Our support team works in your time zone. No hidden fees, no long contracts, no auto-renewals.
A lighthouse has no show, only work. We chose to be infrastructure that works silently until your customer's issue is resolved — we grow through real work, not ad campaigns.
"A lighthouse is built, then forgotten. The keeper exists but has no known name."
Read the manifesto