The team behind ÇözümMerkezi
Our products, built by İşlemci Bilgisayar Yazılım Ltd. Şti. in Türkiye:
A light lit across nine channels. It guides every question and brings your customer back to shore — every time.
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API Endpoints
Uptime Target
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The team behind ÇözümMerkezi
Our products, built by İşlemci Bilgisayar Yazılım Ltd. Şti. in Türkiye:
When a customer tries to reach you, they're usually in the dark: Which channel should they use? When will they get an answer? Is anyone really listening? Scattered screens, broken channels, half-finished conversations — these are the exact moments that send your customer to your competitor.
An average customer loses patience after 4 minutes of waiting. They hop from WhatsApp to Instagram, from email to live chat, and finally knock on a competitor's door.
Tracking different channels on different screens, answering the same 20 questions 300 times a day — this is why your best support people quit.
You discussed one thing in chat, another on the phone, something else in email. If a customer's full story isn't in one place, your service can't be coherent either.
CozumMerkezi brings scattered customer support under one light. WhatsApp message, live chat question, email, Telegram, even voice call — all in a single inbox. Your team works from one screen; your customer gets one experience.
AI chatbot replies within seconds even outside business hours; your operator takes over during work hours. Live chat, WhatsApp, email, ticket — your customers get a response no matter the channel.
AI resolves 78% of frequently asked questions before they ever reach your team. Operators focus only on questions where they add real value, and your team stays fresh.
A customer's entire conversation history — WhatsApp, web chat, email, phone — merges into a single profile. Your operator sees "who they are" at a glance, never starting from scratch.
Nine channels, AI on duty 24/7, 220+ API endpoints — one customizable platform.
Let customers find their answer before they ever feel lost on your site. Real-time messaging over Laravel Reverb WebSocket — zero lag.
Before your customer finishes typing, the answer is already there.
The average Turkish customer uses 3 different channels for a single issue at different moments. ÇözümMerkezi brings them all into one inbox — no customer tells the same story three times.
Your GPT-powered, Turkish-speaking AI bot stands watch 24/7. The lighthouse keeps burning even while your team rests.
Your operators never answer the same question for the hundredth time. Your customers never wait for hours.
Automate repetitive tasks. 8 triggers, 6 action types, conditional workflows — the lighthouse never goes dark.
Cut support costs in half with self-service. The richer your knowledge base, the smarter your AI bot.
SLA-backed, prioritised, fully auditable ticket management. Every request on record, every breach flagged.
Run support on data, not intuition. Every ship the light reaches — you see them all.
A REST API with 220+ endpoints, event-driven webhooks, a one-line widget. Secure OAuth2 connectivity.
Extend your platform with plugins. One-click install, custom settings, rating system.
Lighting the first signal takes 5 minutes. Use all features without limits — no credit card required, no automatic charges.
Every stone is ready for those who build their own lighthouse. 220+ endpoint API, webhooks for event-based triggers, and a platform that integrates in seconds via a one-line widget.
Widget API — One-line JavaScript integration
Operator API — Chat, tickets, reports and more
Webhook + Integration — Event-based automatic notifications
// Widget entegrasyonu — tek satir
<script src="https://cozummerkezi.net/widget.js"
data-api-key="CM_XXXXXXXXXXXX"></script>
// REST API kullanimi
const response = await fetch('https://cozummerkezi.net/api/v1/widget/init', {
method: 'POST',
headers: {
'X-API-Key': 'CM_XXXXXXXXXXXX',
'Content-Type': 'application/json'
}
});
const data = await response.json();
console.log(data.operators_online); // trueTry free for 14 days. No credit card required. Scale up whenever you need.
Ideal for small businesses and startups.
Billed yearly: $50 (2 ay discount)
Starter pack for small businesses and solo support.
Billed yearly: $150 (2 ay discount)
Flexible plan with WhatsApp and AI bot for growing teams.
Billed yearly: $390 (2 ay discount)
Full omnichannel support — WA, Telegram, WebRTC and all AI providers.
Billed yearly: $790 (2 ay discount)
Custom domain, white-label and 24/7 priority support.
Billed yearly: $1,490 (2 ay discount)
Transparent and secure payment. When upgrading to a paid plan, you will be asked to accept the Distance Sales Contract and the Terms of Use. All payments are protected by 3D Secure; your card details are never stored on our servers.
Prices exclude VAT · Cancel anytime, no extra fees · No credit card required during trial.
Which plan fits you best? See all features side by side.
| Feature |
Showcase
$5/month
|
Starter
$15/month
|
Growth
$39/month
|
Professional
$79/month
|
Enterprise
$149/month
|
|---|---|---|---|---|---|
| Operator | 1 | 1 | 3 | 7 | 25 |
| Monthly Chats | 1,500 | 2,500 | 10,000 | 40,000 | 999,999 |
| Knowledge Base Articles | 20 | 100 | 500 | 2000 | 99999 |
| Storage | 1 GB | 5 GB | 20 GB | 100 GB | 500 GB |
| Channels & Communication | |||||
| Live Chat | |||||
| Telegram | |||||
| Voice/Video Call | |||||
| Support Ticket | |||||
| AI | |||||
| AI Bot | |||||
| AI Providers | Openai | All (8 providers) | All (8 providers) | ||
| Brand & White Label | |||||
| White Label | |||||
| Custom Domain | |||||
| Custom Email (SMTP) | |||||
| Support & Reporting | |||||
| Reporting | messages.paket_compare.reporting_basit | Basic | Advanced | Full + Custom Reports | Full + Custom Reports |
| Priority Support | |||||
| API Access | |||||
| SLA | 99% | 99.9% | |||
All plans start with a 14-day free trial. GDPR compliant and hosted in Turkey.
Honest numbers, real customers. Proof that works every day.
The 2-person team at PratikEsnaf, supporting customers all day, cut average ticket response time from 4 hours to 12 minutes after switching to ÇözümMerkezi.
Built by the İşlemci Bilgisayar team behind Türkiye's leading bulk SMS and e-commerce infrastructure. 20+ years of operational discipline, same codebase rigor.
ÇözümMerkezi's early-access period closes in 2026. Price lock for the first 20 customers: whatever you pay today, that price stays for 5 years. Seats still open.
No mockups — real screenshots from the live panel. See the product before your 14-day trial.
Dashboard
Dashboard — active chats, queue, tickets and satisfaction metrics at a glance
Live chat
Live chat — active conversations and queue with priority, channel and customer profile side-by-side
Tickets
Ticket management — status, priority, category filters · CSV export ready
Knowledge base
Knowledge base — categorized help articles for customer self-service
Reports
Reports — chat volume, first response time, channel breakdown · 7d/30d/90d
AI · 6 providers
AI providers — OpenAI, Claude, Gemini, Grok, DeepSeek, Mistral · BYOK
All screenshots taken from the live system · Customer data is fictional
Fill the form and your account is ready in minutes. Use all features freely for 14 days. No credit card required.
We light your first signal within minutes of submission.
Unlimited access to all features for 14 days.
Live support and setup guidance during your trial.
Watch live chat, tickets and the AI bot flow on the operator screen — 20 seconds.
Everything you might be wondering before the lighthouse turns on.
Questions, enterprise requests or demo bookings — we're here. Working in your time zone.
Atilla Mah. 493 Sk. No:13/1
Konak — İzmir / Türkiye
Let your support team manage every project from a single app. Operators see messages from different company widgets as tabs, mute the ones they want, and order them their way.
The "All" tab merges messages from every project, while each project has its own tab. Focus on any one with a single click.
Operators arrange tabs to fit their workflow. Order persists across sessions — survives logout/login.
When a message arrives on a project you are not active in, that tab pulses — instantly see which project needs you.
Right-click a busy project tab to mute it. Messages still arrive — only notifications and sound are silenced.
Each project's logo and color appear as a small badge on message cards in the "All" tab — recognize the project at a glance.
The project admin invites operators. If the email is already registered in another project, no new account is created — the existing operator is linked with one click.
Your operators at their desk, on the road, or in the field — when your customer calls, the light is always on.
Google Play · Android 8+
App Store · iPhone & iPad
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